Storm Damage Roof Repair in Dallas, TX, Wind, Hail & Tree Damage

When a wind or hail event rolls through DFW, the next 24 hours decide whether your claim is clean or contested. We’re Roof Raiders, family-owned in Plano, and storm response is the work we built this company around. Since 2022 we’ve registered every roof we install with CertainTeed at the highest tier our ShingleMaster certification unlocks, ranking us in the top 3 percent of US roofers. We’re CertainTeed ShingleMaster certified, OSHA Compliant, and a Goldman Sachs 10,000 Small Businesses Preferred Vendor with a 5.0 star rating across 47+ verified Google reviews, see all credentials. Mahmoud Abu Saad and Sara Bannat run Roof Raiders, read why we started. Mahmoud climbs roofs himself, Sara runs operations and claim coordination. The phone rings to a live person at (214) 326-3106, 24/7 during storm season.

wind damage and hail damage are different claims.

Your carrier treats them as separate perils, and getting the filing wrong costs you money. Wind damage shows up as lifted shingles with broken seal strips, missing tabs along the south and west exposures, ridge cap loss, fascia pulling away from the rake board, and soffit panels punched out by gust pressure. Hail damage is bruising you can press a thumb into, fiberglass mat fracture under the granules, circular granule loss the size of a quarter, and soft-metal dents on gutters, vents, and AC fins. A wind-only filing on a roof that also has hail bruising leaves the bruised slopes uncovered, and a hail-only filing skips the ridge and fascia line items. We document both perils in one inspection so the carrier sees the full scope on the first pass.

Call (214) 326-3106 for a free inspection.

the texas 25 percent rule, what carriers actually require.

Texas Insurance Code 28 TAC 21.1006 gives carriers the legal basis to require that a meaningful portion of your roof, often documented around the 25 percent of total roof area threshold, show storm-attributable damage before a full replacement is approved instead of a slope-by-slope repair. That’s the rule storm chasers don’t tell you about, and it’s why a sloppy inspection that only photographs one elevation gets you a denial or a partial-slope scope. We document damage in a way that crosses that threshold when it legitimately should. Mahmoud chalks test squares on every accessible slope, photographs hail strikes inside each square with a tape measure for scale, counts hits per 100 square feet to match carrier scoring matrices, and writes the percentage of damaged area into the Xactimate scope before it goes to your adjuster. When the damage genuinely crosses 25 percent, we make sure the carrier sees it. When it doesn’t, we tell you straight, no overselling. The contractors who ignore 21.1006 either get the claim denied or trigger a re-inspection that drags the timeline out by months.

dfw weather and the storm timeline carriers honor.

DFW averages 38 inches of rain per year and sits on the southern edge of Tornado Alley. April through June is peak hail season, with the heaviest cells running US-75 from McKinney south through Plano and Frisco, and the I-30 corridor through Mesquite and Garland catches the wind component. The storm dates Texas carriers honor, and the ones we still see claims filed against, are May 28 2023 (the McKinney derecho), April 9 2024 (the wide-track Plano-Frisco hail event), May 23 2024 (the Highland Park and Lakewood cell), and June 17 2024 (the late-spring wind and tree-damage event). If your damage dates to one of those storms, the causation argument is already won. We pull NOAA SPC data and Hail Verification Tool reports for the exact ZIP and overlay the storm track on your scope.

the 24 hour playbook after a dfw storm.

Storm response is a timed game, and most homeowners lose hours on the wrong steps. Here’s the order we run with every Roof Raiders call.

Hour 0, secure and document. Stay inside until the cell passes. Once it’s safe, walk the perimeter and shoot phone photos of every elevation, the yard for shingle debris and granule piles, gutter dents, downspout splash blocks, AC condenser fins, and any window screens that took hits. Photos timestamped within hours of the event are gold in front of an adjuster.

Hour 6, call us for tarp dispatch if you’ve got an active leak. A leaking attic gets expensive fast, drywall sags within 8 hours, insulation is wrecked in 12, and mold starts inside 48. We run heavy-mil tarps anchored with battens, not nails through your decking, across Plano, Frisco, McKinney, Allen, Dallas, and Highland Park same-day.

Hour 12, schedule the free inspection. A Roof Raiders crew climbs the roof with a camera, marks chalked test squares, measures slope by slope, and writes the scope in Xactimate line items. You get the PDF before you call your carrier.

Hour 24, file with your carrier. Now you’re filing with documentation in hand instead of asking the adjuster to find damage for you. First-pass approval rates jump when the homeowner brings the scope.

the rapid roof response process.

Rapid Roof Response is the name we give our 24/7 storm dispatch protocol. Six steps from the first call to warranty registration, no surprises, no scope creep, no disappearing acts.

1. The first call. You dial (214) 326-3106 and reach a live person, 24/7 during storm season. Sara or a Roof Raiders operations lead logs your address, the storm date, the carrier name, and any active leaks. We dispatch the next available crew before we hang up.
2. Secure the structure. If water is coming in, a crew is on your roof with heavy-mil tarp and battens within hours, anchored without driving nails through good decking. The clock on drywall, insulation, and mold stops.
3. The free photo-documented inspection. Mahmoud or a senior crew lead climbs the roof, chalks test squares on every accessible slope, photographs every hit with a tape measure for scale, and writes the scope in Xactimate line items the same software your adjuster uses. You get the PDF before you call your carrier.
4. Carrier filing with documentation in hand. We coach you through the claim call. You file with photos, measurements, code references, and the 21.1006 damage percentage already documented. First-pass approval rates jump when the homeowner brings the scope.
5. Adjuster meet-and-walk. Mahmoud meets your adjuster on the roof, walks the damage, defends the line items, and files a supplement the same day if the carrier’s scope misses code or damage we documented. No leaving you to argue alone.
6. Install, final inspection, warranty registration. Tear-off, decking check, synthetic underlayment, ice and water shield in valleys, new flashing, and CertainTeed shingles installed to manufacturer spec. We register the roof with CertainTeed at the highest tier our ShingleMaster certification unlocks before we leave the driveway. You get a 5-year Roof Raiders workmanship warranty plus CertainTeed SureStart PLUS.

Call (214) 326-3106 for a free inspection.

multi-trade coordination most contractors fumble.

A real DFW storm doesn’t just hit the roof. It hits the roof, the gutters, the siding, the windows, the fence, the deck, and sometimes the AC condenser. Most contractors only do roofing, so they write the roof scope, hand you a list of three other vendors to chase, and the claim gets split across four invoices the carrier processes separately. We don’t work that way. Roof Raiders writes one consolidated scope covering roofing, gutters, siding and windows, fascia, and soffit in a single Xactimate file, run by a single project manager, billed against a single claim number. One adjuster meeting instead of four. One deductible instead of arguments about which trade owns what.

anti-storm-chaser warning.

After every major North Texas storm, out-of-state crews flood Plano and Frisco driveways with door-knock flyers and “free roof” promises. They sign you to an ACV-only contract, take the first carrier check, and disappear before the supplement gets filed. The pattern is the same every time. A truck with out-of-state plates, a clipboard, a contract assigning your insurance proceeds to them, no current general liability or workers’ comp certificates, no manufacturer credentials, no physical office to walk into when the warranty needs honoring. They cash the actual cash value check, leave you the depreciation recoverable check to chase alone, and the next hail event finds you with a 1-year contractor warranty from a company that’s already in Tulsa. Roof Raiders is family-owned at our Legacy Drive headquarters in Plano. Mahmoud Abu Saad and Sara Bannat live and work here. Our warranty is honored by the same crew that installed your roof, because we’ll still be here in 10 years.

wind ratings, hail ratings, and what survives the next storm.

If you’re already opening the roof, the upgrade math is worth running. Here’s how the ratings actually translate for DFW.

Class 4 on a 2,400 sq ft Plano roof usually adds $1,400 to $2,200 to the scope and pays back inside 4 to 6 years on premium discount alone, faster if you take another hail hit.

Call (214) 326-3106 for a free inspection.

how dfw homeowners pay for storm work.

A 2,400 sq ft Plano replacement with Landmark Pro runs roughly $22,000. On a covered claim, your out-of-pocket is your deductible and the carrier pays the rest. Cash jobs are always welcome. For qualifying projects, we also offer an in-house zero interest payment plan: a larger upfront deposit gets the work started and the balance is split over flexible terms depending on the size of the project. Details on our payment plans page. Sara handles the paperwork the same day as the contract, no separate trip.

the claim filing window your carrier hopes you miss.

Most Texas homeowner policies allow up to 1 year to file storm damage, and many allow supplements after that. The catch is that supplements filed past the 6-month mark get fought harder, carriers question causation, ask for proof the damage dates to the original storm, and lean on you to drop line items. Document the scope inside the first 30 days even if you’re not ready to file yet. A timestamped photo set and a written scope from a ShingleMaster contractor inside the documentation window is the strongest position you can hold. We’ve successfully filed claims against the April 9 2024 and May 23 2024 storms as late as the 11-month mark when the documentation was airtight.

dfw neighborhoods we serve.

We run storm response across DFW.

• Plano: Willow Bend, Preston Meadow, Legacy West, Carpenter Park, and Tucker Hill
• Frisco: Stonebriar, Phillips Creek Ranch, Frisco Lakes, Starwood, and The Trails of West Frisco
• McKinney and Allen: Adriatica, Trinity Falls, Whitley Place, Twin Creeks Allen, and Star Creek
• Dallas: Lakewood, Preston Hollow, Lake Highlands, Casa Linda, M Streets, and Knox Henderson
• Dallas: Bluffview, Devonshire, Uptown, Bishop Arts, Oak Lawn, and Lakewood Heights
• Highland Park and University Park: Old Highland Park, Volk Estates, Beverly Drive, and Armstrong Parkway
• Also serving: Wylie, Garland, Mesquite, Irving, and Carrollton
• Coppell, Lewisville, Flower Mound, Grapevine, and Keller
• Southlake, Fort Worth, Arlington, Grand Prairie, and Prosper

When a cell tracks the hail corridor, our crews run Plano, Frisco, McKinney, Allen, and Dallas first, then the eastern arc through Rowlett, Wylie, and Garland. Each of those service-area pages carries the storm history for that city.

If you’re in a Roof Raiders service area, dispatch is same-day during storm season.

“I highly recommend Roof Raiders for repair or replacement. They are extremely professional and most importantly efficient on time! They went above and beyond replacing my roof and dealing with the insurance company to make sure everything was covered.” Saad A., verified Google review

Ready for a free post-storm inspection? Call (214) 326-3106 for 24/7 live dispatch through Rapid Roof Response, or schedule online, and a Roof Raiders crew will be on your roof with a camera, usually within 24 hours. Mahmoud or a senior crew lead writes the scope. Sara coordinates the carrier filing and payment plan if you need one. One family-owned Plano crew from the first call to the warranty registration.

What's included

• Free post-storm inspection with photo-documented Xactimate-ready report
• Same-day emergency tarping for active leaks across DFW
• Wind damage shingle, ridge cap, fascia, and soffit replacement
• Hail bruising and fracture repair with full carrier claim handling
• Multi-trade scope covering roof, gutters, siding, and windows in one claim
• Class 4 impact-resistant shingle upgrades for insurance discount qualification
• Supplement filing when the carrier's first scope misses code or damage
• Direct adjuster meet-and-walk with Mahmoud on site to defend the scope
• 5-year workmanship warranty plus CertainTeed SureStart PLUS coverage
• Every completed roof registered with CertainTeed at the highest tier our ShingleMaster certification unlocks

How it works

1. Step 1, the first call to Rapid Roof Response. You call (214) 326-3106 and reach a live person 24/7 during storm season. We log your address, the storm date, and any active leaks, then dispatch the next available crew.
2. Step 2, secure the structure within hours. If you have an active leak, a Roof Raiders crew runs heavy-mil tarp anchored with battens, not nails through your decking. Tarping stops the clock on drywall sag, insulation loss, and mold.
3. Step 3, the free photo-documented inspection. Mahmoud or a senior crew lead climbs the roof with a camera, chalks test squares slope by slope, and writes the scope in Xactimate line items. You get the PDF before you call your carrier.
4. Step 4, file the claim with documentation in hand. We coach you through the carrier call with photos, measurements, and code references ready. First-pass approval rates jump when the homeowner brings the scope instead of asking the adjuster to find damage.
5. Step 5, meet the adjuster on the roof. We meet your adjuster on site, walk the damage, defend the line items, and file a supplement the same day if the carrier's scope misses code or damage we documented.
6. Step 6, install, inspect, and register the warranty. Tear-off, decking check, synthetic underlayment, ice and water shield in valleys, new flashing, and CertainTeed shingles installed to manufacturer spec. We register the roof with CertainTeed at the highest tier our ShingleMaster certification unlocks before we leave the driveway.