Roof repair in Dallas is mostly a decision problem before it’s a labor problem. Half the calls we take from Plano, Frisco, and Highland Park start with “do I patch this or replace the whole thing.” That’s the question this page is built to answer honestly, with the actual numbers, before you spend a dollar. We’re CertainTeed ShingleMaster certified (top 3 percent of US roofers) and family-owned in Plano, see all credentials. Mahmoud Abu Saad and Sara Bannat run Roof Raiders, read why we started. Since 2022 we’ve registered every roof we install with CertainTeed at the highest tier our ShingleMaster certification unlocks, ranking us in the top 3 percent of US roofers. That registration is what gives our replacements a 50-year material warranty on file with the manufacturer, not a piece of paper that lives in our truck.
Roof Raiders was founded in 2022 by Mahmoud Abu Saad and Sara Bannat after Sara was laid off at 40 weeks pregnant. We’ve stacked 47+ verified Google reviews at a 5.0-star average since then, Goldman Sachs 10,000 Small Businesses Preferred Vendor, and OSHA Compliant. Mahmoud climbs the roof on every estimate. Sara runs operations from our Legacy Drive office in Plano and handles the carrier paperwork side. When you call, one of them picks up.
Call (214) 326-3106 for a free inspection.
the repair vs replace decision in 5 questions.
Before we quote anything, we work through five questions on the roof and in the attic. Get four or five “repair” answers and a targeted scope will outperform a tear-off on cost every time. Get three or more “replace” answers and you’re spending good money chasing a roof that’s already past it.
| question | repair answer | replace answer |
|---|---|---|
| roof age | under 12 years | over 18 years |
| documented leaks, last 12 months | 0 to 1 | 3 or more |
| percent of roof affected | under 20 percent | over 40 percent |
| deck condition on probe | firm, no soft spots | soft across 2+ slopes |
| insurance involvement | no claim, or scoped partial | full replacement scoped by adjuster |
A 9-year-old Frisco roof with one pipe-boot leak and solid decking is a $300 repair. A 19-year-old McKinney roof with three leaks since last spring and spongy decking on two slopes is a replacement, and a patch is throwing money at a tear-off that’s coming anyway. We tell you which side of that line you’re on before we write a quote. Mahmoud has walked enough Plano and Frisco roofs since 2022 to know the difference inside ten minutes on the slope, and he’ll show you the evidence on the photo report either way.
common dfw repair scopes and what they actually cost.
These are the six scopes that cover roughly 85 percent of what we repair across Dallas in a given year. Pricing is for a typical single-family home, single-story or two-story walk, no extreme pitch. Steep-slope access (10/12 and up) and three-story walks add $200 to $600 depending on the rig we need.
| scope | what it covers | price range |
|---|---|---|
| shingle blow-off repair | 3 to 12 shingles replaced after wind, batch-matched CertainTeed Landmark or Landmark Pro | $200 to $600 |
| pipe boot replacement | failed neoprene boot swapped for lead or high-temp EPDM collar, single penetration | $150 to $400 |
| ridge cap re-set | wind-lifted ridge caps re-nailed and resealed to manufacturer spec, partial or full ridge | $400 to $1,200 |
| step flashing rebuild | step flashing pulled and replaced with new metal at wall or chimney transition, reglet cut on masonry | $500 to $1,500 |
| valley shingle repair | failed valley re-lined with ice-and-water shield under new shingles, one valley | $600 to $2,000 |
| partial slope re-shingle | one slope fully re-shingled when damage exceeds 30 percent of that plane | $2,000 to $6,000 |
A few things to know. Pipe boot work is cheap, and we routinely find a $250 boot is the entire fix on what a homeowner thought was a $15,000 replacement. Ridge cap re-sets are where a lot of Plano and Prosper wind-damage calls land. Partial slope work is the gray zone, and once you’re past $4,000 on one slope it’s usually worth pricing a full roof replacement against it before you commit.
the texas 25 percent rule, what carriers actually require.
Texas insurance code 28 TAC 21.1006 lets your carrier require roughly 25 percent of total roof area to show storm-related damage before they’ll authorize a full replacement on a claim. That single number is why two neighbors on the same Plano street can file the same hail claim after the same storm and one gets a full replacement check while the other gets a “spot repair only” letter. The damage threshold wasn’t met on the paperwork. We document a roof to the carrier’s own language, not to ours. That means test square chalk marks on every slope, photographed with a measuring tape in frame, hail strikes counted per 100 square feet, soft metals (vents, gutter aprons, ridge caps) photographed for impact bruising, and collateral damage on screens, fascia, and gutters cross-referenced to the storm date.
When the damage legitimately crosses 25 percent, that documentation forces the carrier to honor what the policy already says they owe. When it doesn’t, we tell you straight, scope the repair, and you don’t waste a claim or a deductible chasing a denial. We’ve worked enough of these in Lakewood, Highland Park, Preston Hollow, and Frisco to know the language each carrier wants to see on the front page of a scope sheet.
dfw weather and the storm timeline carriers honor.
DFW averages 38 inches of rain a year and most of it falls in concentrated storm cells, not steady drizzle. April through June is peak hail season, with the heaviest cells running US-75 from McKinney south through Plano, Frisco, and Richardson. The storm dates Texas carriers honor on claims right now are May 28 2023, April 9 2024, May 23 2024, and June 17 2024. If your shingles show hail impact and you bought the house before any of those dates, your policy carrier has a NOAA-confirmed event to attach the claim to. If you bought after, we look at the next event window and document accordingly. Roof age, original install date, and prior claim history all change the playbook, and that’s part of why we run the inspection before we write anything.
warranty trade-offs when you patch vs replace.
This is the part most contractors don’t tell you. A repair does not reset, extend, or transfer the original CertainTeed manufacturer warranty. That warranty stays voided on a patched roof unless the full roof is replaced and registered with CertainTeed by a ShingleMaster contractor. On the workmanship side, the industry standard for a repair is 1 to 2 years, and a few outfits offer none at all. We warranty the repaired area for 5 years in writing, which is on the long end of what the DFW market offers. A full replacement under our crew carries a 10-year workmanship warranty plus the registered manufacturer warranty up to 50 years on materials. If long-tail warranty coverage matters to you (selling the house in 7 years, for example), price both options and decide on total covered years, not just sticker price.
Sara handles every warranty registration personally the same week the job closes. That’s deliberate. We’ve seen too many DFW homeowners pull their paperwork three years in and learn the prior contractor never filed it. The shingles are on the roof, the contractor is out of business, and the manufacturer warranty was never activated. On a Roof Raiders install you get a confirmation email from CertainTeed with the registration ID before your driveway is even swept.
Call (214) 326-3106 for a free inspection.
what we do during a free repair inspection.
A real inspection is the difference between a quote you can trust and a guess. Here’s what we actually do on yours.
- Decking probe. We walk the slopes and probe for soft spots through the shingles. Soft decking is what turns a $600 scope into a $2,000 scope, and you want it found before the quote, not after.
- Valley check. Every valley gets eyes on it. Failed valley underlayment is the second most common active-leak source we find in Plano and Frisco.
- Flashing audit. Step flashing, counter-flashing, chimney aprons, skylight flashing, and reglet cuts. We photograph each transition.
- Attic moisture trace. Headlamp in the attic, hand on the sheathing, looking for stains, soft framing, and active drip paths back to the slope above.
- Photo report by email within 24 hours. Every finding, photographed, captioned, and emailed to you as a PDF. You own it, whether you hire us or not.
the rapid roof response process.
Rapid Roof Response is the name we give to how a repair call actually moves through our shop, from the moment Sara picks up the phone to the day your warranty registration lands in your inbox. Five steps, no surprises.
- First call and dispatch. Sara or Mahmoud answers, takes the address, the symptom (active leak, missing shingles, post-storm walk), and your carrier name if a claim is in play. Active leaks get a same-day or next-day slot. Standard inspections get booked within 48 hours.
- On-site inspection and attic trace. Mahmoud or a senior crew lead climbs the roof, runs the five-point decking, valley, flashing, attic, and photo audit, and pulls measurements. Nothing is quoted from the driveway.
- Photo report and fixed-scope quote. Within 24 hours of the inspection you get the photo PDF plus a line-item written quote. Per-sheet decking pricing is disclosed up front so the number on the quote is the number on the invoice.
- Scheduled repair and same-day cleanup. Most repairs land in a single day. Tarps come down, debris is hauled, and the magnet sweep runs across the driveway, lawn, and flower beds before our truck pulls out.
- Photo close-out and warranty filing. Final photos of every repaired transition email to you with your invoice. Your 5-year workmanship warranty is filed in writing the same week. On full replacements your CertainTeed manufacturer coverage gets registered at the highest tier our ShingleMaster certification unlocks, and Sara forwards the registration confirmation directly to you.
- 6-month check-in. We text you six months out to ask if anything’s changed. If you’ve taken a storm hit, we come back free of charge to re-walk the repaired area and confirm everything is still sealed.
Call (214) 326-3106 for a free inspection.
when repair is wasted money in dallas.
Three scenarios where we tell homeowners not to repair. One, pre-existing storm damage that an insurance claim should cover. If hail dates from the March 2024 or May 2025 DFW storms are on your roof, you want a hail damage inspection and a claim, not a cash repair. Two, roofs over 18 years old with multiple repair invoices already on file. You’re patching a roof that’s outlived its underlayment. Three, hail-belt homes (Plano, Frisco, McKinney, Allen) that are one major storm from total loss. Spending $1,800 on a repair this fall when an insurance-paid replacement is the more likely path next spring is bad math.
“They did an excellent job! Swift and timely. Using latest technology to detect the repair and patched up. They even pointed out another roofer’s lousy patch up job and fixed that too!” Samina Malik, verified Google review
anti-storm-chaser warning.
After every major North Texas storm, out-of-state crews flood Plano and Frisco driveways with door-knock flyers and “free roof” promises. They sign you to an ACV-only contract, take the first carrier check, and disappear before the supplement gets filed. The pattern is consistent: a clipboard, an LLC registered in another state three months earlier, no Texas address on the contract, and pressure to sign before your insurance adjuster has even seen the roof. When the supplement work comes due, the phone number is dead, the warranty paperwork is fictional, and you’re left holding a half-finished roof and a depreciation hold-back the carrier won’t release without a final invoice from a real contractor.
We’re family-owned and based on Legacy Drive in Plano. Mahmoud and Sara live in the same zip codes we work. If something goes wrong with your roof three years from now, you’re not chasing a 1-800 number. You’re calling the same two people who answered when you booked the inspection.
dfw neighborhoods we serve.
We run repairs daily across the Dallas core, we’re regulars north of LBJ, and we cover the neighborhoods east and west out to the older estate streets.
- Lakewood, Preston Hollow, Highland Park, University Park, Uptown
- Lake Highlands, Casa Linda, the M Streets, Knox Henderson, Bluffview
- Stonebriar, Phillips Creek Ranch, Frisco Lakes, Starwood, Willow Bend, Preston Meadow
- Legacy West, Carpenter Park, Watters Creek, Twin Creeks, Tucker Hill, Whitley Place
- Adriatica, Trinity Falls, Fairview, Star Creek, Mira Lagos, Lakewood Heights
- Old Highland Park, Volk Estates, Beverly Drive, Armstrong Parkway
If your neighborhood isn’t on the list, call us anyway. We work the whole Plano, Frisco, McKinney, Allen, Richardson, Highland Village, and Dallas corridor, plus Wylie, Garland, Mesquite, Irving, Carrollton, Coppell, Lewisville, Flower Mound, Grapevine, Keller, Southlake, Fort Worth, Arlington, Grand Prairie, and Prosper.
payment plans on qualifying projects.
A 2,400 sq ft Plano replacement with Landmark Pro runs roughly $22,000, and most of the repairs on this page cost a fraction of that. Cash is always welcome, and on qualifying projects we offer an in-house zero interest payment plan, where a larger upfront deposit gets the work started and the balance is split over flexible terms depending on the size of the project. See our payment plans page, or ask Mahmoud during the inspection and Sara will walk you through the terms before you sign anything.
Call (214) 326-3106 for a free inspection.
insurance navigation, what we actually do for you.
If a claim is in play, we work the claim. Sara handles carrier paperwork directly with State Farm, Allstate, USAA, Farmers, Liberty Mutual, Travelers, Nationwide, and Texas Farm Bureau. Mahmoud meets your adjuster on the roof on the day of the inspection, walks every slope with them, and makes sure the scope sheet reflects what’s actually up there. When the carrier’s first scope underpays the work (which happens on roughly half the partial-repair claims we see), we file a supplement with photo evidence and Xactimate line items the carrier’s own software recognizes. We collect the ACV check at start, finish the work, and then chase the depreciation release on the back end so you don’t have to learn the difference between RCV and ACV the hard way.
We never tell you to file a claim that the damage doesn’t support. What we will do is show you, on the photo report, exactly what the damage is and whether it’s a claim, a cash repair, or a wait-and-watch.
Ready for a real answer on repair vs replace? Call (214) 326-3106 and Mahmoud or Sara will pick up, or schedule online. Photo-documented report in 24 hours, fixed quote, no pressure either way.
What's included
- Free decision-first inspection with photo report emailed within 24 hours
- Shingle replacement on damaged sections with batch-matched CertainTeed product
- Ridge cap and hip cap re-set with new sealant strip after wind events
- Step flashing and counter-flashing rebuild with new metal at chimneys, walls, skylights
- Pipe boot, vent collar, and exhaust flashing replacement with lead or high-temp EPDM
- Valley re-line with ice-and-water shield under new shingles
- Decking probe and per-sheet replacement quoted before work starts, not after
- Attic moisture trace with headlamp and sheathing hand-check on every inspection
- Insurance documentation packet, photo evidence aligned to your carrier's scope language
- 5-year workmanship warranty on the repaired area, in writing
How it works
- Decision-first inspection. We probe decking, walk every valley, audit flashing, and trace attic moisture. You get a photo PDF by email within 24 hours that tells you honestly whether to repair or replace.
- Fixed-scope quote. A line-item written quote covering only the scopes that need fixing. Per-sheet decking pricing disclosed up front so there's no surprise after we open the roof.
- Batch-matched materials. ShingleMaster install using CertainTeed Landmark, Landmark Pro, or Presidential pulled from a single production batch. Common DFW colors on the truck.
- Same-day repair and cleanup. Most residential repairs done in a single day. Tarps down, debris hauled, magnet sweep across the driveway and yard before we leave.
- Photo close-out and invoice. Final photos of every repaired transition emailed with your invoice. You see the work that's now hidden under the shingles and flashing.
- Warranty registration. Your 5-year workmanship warranty filed in writing the same week. On full replacements we register your CertainTeed manufacturer coverage at the highest tier our ShingleMaster certification unlocks.
